Refund policy

At Luluinthesea 🌊, we want you to absolutely love your purchase!
If for any reason you’re not 100% satisfied with your order, we’re here to make your return or exchange as smooth as a gentle wave 🌿—clear, fair, and totally hassle-free.

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Return & Exchange Eligibility

📅 Return Period
You may request a return or exchange within 30 calendar days from the date you receive your item(s).

✅ Item Condition
To be eligible, items must be:

• Unused and unworn

• In the same condition as received

• With original packaging, tags, and labels intact

🚫 Non-Returnable Items
The following items cannot be returned or exchanged:

• Gift cards

• Sale items

• Items marked as Final Sale

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Transparent Fees 💎
Any applicable return or exchange fees will be clearly communicated before processing—no hidden charges, ever.

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Refund Notice 💸
Refunds apply to the product cost only and do not include original shipping fees.
However, if the return is due to:

• A defective item

• A damaged product

• An error on our part

…we’ll issue a full refund including shipping costs—because that’s only fair! 🤝

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Return Process 🔄

1. Request a Return
   Contact us with:

• Your order number

• The reason for your return

1. Receive Return Instructions
   Our customer service team will provide:

• A return address

• A Return Merchandise Authorization (RMA) number

Please securely package the item in its original packaging and include the RMA number.

1. Refund Processing
   Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.
   (Please allow a little extra time for your bank or payment provider to complete the transaction.)

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Exchanges 🎨
Want a different size or color? No problem!

• Follow the return process above

• Once the original item is received and approved, just place a new order for the item you’d prefer

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Damaged or Defective Items 🛠️
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
We’ll cover return shipping and arrange a full refund or replacement as quickly as we can—promise! 💨

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Contact Information
📬 Luluinthesea Customer Support
📍 Address:
195 Main St,
Austin, NV 89310
United States

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Thank you for sailing with Luluinthesea 🌊
We truly appreciate your trust and are committed to giving you a smooth, joyful, and worry-free shopping experience 🤍